Customer Rights

1. The customer has the right to considerate and respectful service.
2. The customer has the right to obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis, or religious affiliation.
3. Subject to applicable law, the customer has the right to confidentiality of all information pertaining to his/her medical equipment service. Individuals or organizations not involved in the customer’s care may not have access to the information without the customer’s written consent.
4. The customer has the right to make informed decisions about his/her care.
5. The customer has the right to reasonable continuity of care and service.
6. The customer has the right to voice grievances without fear of termination of service or other reprisal in the service process.
7. The customer will be provided with Ford's Drugs and Medical's HIPAA and HITECH Privacy Practices.

Customer Responsibilities

1. The customer should promptly notify of any Ford's Drugs and Medical equipment failure or damage.
2. The customer is responsible for any rental equipment that is lost or stolen while in their possession and should promptly notify Ford's Drugs and Medical in such instances.
3. The customer should promptly notify Ford's Drugs and Medical of any changes to their address, telephone, or payment such as a health insurance or credit card information.
4. The customer should promptly notify Ford's Drugs and Medical of any changes concerning their physician or other health care practitioner.
5. The customer should notify Ford's Drugs and Medical of discontinuance of use.
6. Except where contrary to federal or state law, the customer is responsible for any equipment rental and sale charges which the customer’s insurance company/companies does not pay.